Cancellations
All full or partial payments are accepted subject to a signed service agreement acknowledging:
- Guest has read, understands, and agrees to The Callaghan's waiver of liability.
- The guest making the reservation is responsible for advising all additional guests that they are required to read, understand, and agree to The Callaghan's waiver of liability prior to joining this adventure to The Callaghan's Journeyman Lodge.
- The same paper version of this waiver of liability is to be completed with signature on-site, so as to be witnessed in the presence of a The Callaghan staff member, during the check-in process of your adventure. The guest making the reservation is responsible for advising all additional guests of this protocol.
- Guest understands and accepts The Callaghan's Fees & Payment Policy.
- Guest understands and accepts The Callaghan's Cancellation Policy.
- Guest understands and accepts the Lodge Guest Code of Conduct.
Please note: our service agreement differs for group (>3 accommodations) and full lodge venue reservations.
All fees listed are in Canadian Dollars and subject to applicable taxes. All fees are subject to change until a record of confirmation and receipt is issued by The Callaghan. The Callaghan has moved to a new booking procedure that shares some of the risks implicit in offering these unique adventures. We feel this to be a fair approach to our customers, most of whom are versed in risk mitigation, and to us as a business trying to stay financially viable.
Payment for your requested stay is separated into two distinct parts of a service agreement: a non-refundable Reservation Fee is charged per reservation, per person, and is a separate line item from your Overnight Adventure Package fees.
Please note that in addition to any reservations, all visitors must possess a valid Ski Callaghan Admission ticket/pass validated on the day of their arrival.
Reservation Fee(payable immediately):
The first payment is an administrative/preparation fee that reserves a place and period in our operating season for which The Callaghan will not make any other reservations or accept any other guest. Upon agreement to our booking & cancellation policies, a non-refundable reservation fee of $200.00 per room, per reservation, will be required to be paid immediately. This fee covers the costs associated with registration and the preparations necessary for your intended stay. These costs are incurred to us whether you are able to utilize this time slot or not, for whatever reason. As such, once these funds are received, these services are deemed to have been rendered and that portion of the Service Agreement concluded. The Reservation Fee is not a deposit; it is a cost of business rendered on your behalf and is not refundable in any event.
Overnight Accommodation & Adventure Package Fees:
The second payment is our backcountry lodge package fee that covers the costs associated with the on-site delivery of the overnight adventure package services you have reserved to enjoy at our facility. It is due and payable in full, 30 days prior to your reserved arrival date. These fees are charged on a per person, per night basis and will vary based on established package inclusions, the accommodation type, and demand. They will be automatically charged to the card we have on file for you, unless we have been notified differently. In the event that Overnight Adventure Package Fees become overdue by the assigned deadline included in your confirmation records, The Callaghan reserves the right to cancel the booking without notice and re-sell the space.
All payments to The Callaghan are 100% non-refundable.
FEES NOT INCLUDED
Ski Callaghan Nordic Centre Entry Fees, Equipment Rentals, Lunch on arrival day, Trip or Weather Cancellation / Interruption, Medical Emergency Insurance, Alcohol beverages, Guide Service, Gratuities, Change Fees, lodge access components of packages vary and may not necessarily include mechanized lodge access if not specified; please review package descriptions thoroughly.
- Guests will respect the experience of other guests in house, maintaining an inclusive social lodge atmosphere and ensuring all guests are welcomed in shared spaces such as the 2nd floor lounge and dining room. Exclusive group experiences can be enjoyed outdoors.
- Journeyman Lodge is pleased to welcome guests with dietary restrictions and food allergies; however, due to our remote location, advance notice is required at time of booking.
- Journeyman Lodge does not permit pets inside the facility.
- An adventure to a backcountry lodge is not for the faint of heart! While an eager, ready-for-the-challenge attitude is your first step to success, please ensure you get acquainted with the details of this adventure and prepare your body, gear, and attire well ahead of the trip. If you have any physical/medical concerns, consult a medical professional to address them. Good preparation will maximize your enjoyment of this adventure!
- Accommodation floors will be quiet after 10pm. The 10pm lights-out schedule is a guideline for responsible behaviour and respect normally accorded to a healthy work environment. The Callaghan has a has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the lodge, or may remove a person who, while on the premises acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy property, uses aggressive language or otherwise threatening tone to staff or causes or threatens to cause a public disturbance.
- Our lodge is a smoke-free establishment (this includes ‘vaping’); no smoking in the building or within 50' of windows or exterior doors.
- The Callaghan is not responsible for lost, damaged, or stolen personal items. We will make a reasonable effort to contact the guest if an item is left in the guest's room after the guest has checked-out. Item(s) will be placed in a secured location at the Alexander Falls Touring Centre for up to 2 weeks after departure. Once the initial 2-week period has elapsed, the items(s) will be moved to a general ‘Lost & Found’ bin accessible to the public. We will not ‘deliver’ or ‘ship’ any lost & found items, and it is the responsibility of the guest to either personally pick up their items or arrange pickup. Any items in the Lost Found, which are not claimed within the winter operating season, will be donated to a local charity or discarded.
